Digicon Blog

View Digicon Blog Articles

Bigpond TV Snubs Mac Users

Oct 9

Posted by:Andrew McMillen
9/10/2008 2:30 PM

Mac users won't be enjoying Bigpond TV anytime soon, thanks to Telstra's refusal to serve 5% of the Australian PC market.

On Sunday September 21st, one of Digicon's friendly Mac-using design consultants - who wishes to remain anonymous - was chasing some footage of the Brisbane Broncos' big loss for the 2008 season. Our designer visited www.nrl.com.au, which is a DotNetNuke site.

Navigating through to the Broncos videos page resulted in the following plugin request screens:

After an hour and a half of Googling and attempted plugin installations, our frustrated designer sent feedback to Bigpond requesting advice on how to view footage of the beloved Broncos on a beloved Mac.

On Wednesday October 1st, our designer received the following response on behalf of Bigpond:

Thank you for your email dated 21 September 2008 regarding BigPond TV.

Unfortunately our website is not compatible to MAC and to be able to watch it you need to have windows media player on your computer.

If you have any other questions, please visit our Help Centre at
www.bigpond.com/help

The Help Centre is a handy resource for our members which includes things such as our Frequently Asked Questions and our new Email Troubleshooter which has been set up to help you solve all your email problems.

Thank you for choosing BigPond.

Kind regards,

Mohmad Aouf
The BigPond Team
www.bigpond.com

Isn't it nice to know that Australia's largest internet service provider - and one of the biggest streaming video providers in the country - effectively snubs 5% of their potential audience, based on Q2 2008 sales figures?

Trackback Print

Location: Blogs

Digicon Blog: Caught in the Web

Tags:

1 comment(s) so far...

Re: Bigpond TV Snubs Mac Users
Things will eventually have to change, as I suspect Mac's uptake will keep increasing, particularly with the popularity of the iphone (which swayed me to buy a Mac!)

Surely it can't be that hard to either provide the file in a Mac compatible format or alternatively for Microsoft to think outside the square and provide a Mac suitable media player.

Unfortunately though Mac are the forgotten users with much done on computers forgetting about this group. Another example is Google Chrome, which although still in Beta is not provided in a format Mac can yet use.

Come on companies, invest a little bit more to include this important audience!

Louisa
www.onlinemarketingstuff.com.au

By Louisa Dahl on 14/10/2008 9:01 AM