Social media customer service is exactly what it sounds like. You use social media tools to provide online customer service and support. In today’s digital world, people use social to channels to connect with businesses. And they expect businesses to...
Using Google Ads (formerly known as Google Adwords) might be the most profitable decision you make for your business. This is not an exaggeration. Google owns nearly 75% of search engine market share. People turn to the platform to search...
Leveraging Instagram ads for your brand is a no-brainer. Not only do more than one billion people use Instagram every month, but engagement numbers for the app are higher than both Facebook and Twitter. That’s why we want to walk you...
Choice for consumers compels fair treatment by corporations. When people can easily move to a competitor, it creates a natural market dynamic coercing a business to act right. When we can’t, other regulations just leave us trapped with a...
Google My Business is an easy and cost-effective way to make your business more discoverable both online and in real life. This comprehensive guide will show you how to get the platform up and running and working for your business...
Twitter chats (or Tweet chats) are public conversations organized around a specific topic on Twitter. These moderated discussions take place at a predetermined time, with a predetermined hashtag. They’re a great way to build community around your brand. With more...
Facebook’s VP of global affairs and communications, Nick Clegg, today said the social network — likely in response to pressure from European officials — is “open” to changing its rules on election advertising for European Union elections that will...
As measles outbreaks in the United States and other countries continue to get worse, Twitter is introducing new search tools meant to help users find credible resources about vaccines. It will also stop auto-suggesting search terms that would lead...
Former Youtube star Austin Jones has been sentenced to ten years in a US federal prison after pleading guilty to persuading underage girls to send him explicit videos of themselves. Jones, who made a name for himself online singing covers...
In WeChat-dominated China, there’s no shortage of challengers out there claiming to create an alternative social experience. The latest creation comes from ByteDance, the world’s most valuable startup and the operator behind TikTok, the video app that has consistently...
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